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Business Analyst

Location : Philadelphia, PA
Job Type : Temp/Contract
Reference Code : 41186 & 41188
Hours : Full Time
Required Years of Experience : 5+
Required Education : BS
Travel : No
Relocation : No

Job Description :


· Serve as a liaison between product support teams and corporate product and technology teams to provide technical solutions that meet user needs.

· Translate business requirements into functional specifications and manage changes to specifications.

· Support the ongoing expansion and deployment of the next generation IP Platform



· Represent Product Integration team in daily scrum and divisional meetings to ensure updates /issues are communicated and cascaded in a timely manner. 

· Support analysis and visualization of customer and front line support facing issues.

· Synthesize data and assist in identifying and driving recommendations for process improvements, new featured development for frontline tools and/or training/communication awareness materials.

· Develop training and deployment materials for front line support organizations and provide subject matter expert support as needed.

· Support training readiness initiatives across all front line support organizations including participating in field technician installations, call center and sales center visits and providing summary reports.

· Maintain appropriate level of urgency in managing multiple disparate initiatives across various stages of the strategic IP Video enhancements and delivery lifecycle.

· Collaborate with cross functional teams to support a successful deployment of the IP Video program and deliver new methods and techniques for operational improvement.

· Manage and support employee trials including onboarding, communication, issue tracking and trial reporting.

· Bachelor's Degree in Computer Science, Information Systems or other related field.

· 8+ years of relevant technical and business experience.





Required Qualifications :
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