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Manager, Fraud

Location : Wilmington, DE
Job Type : Direct
Reference Code : 90150690
Hours : Full Time
Travel : No
Relocation : No

Job Description :

·         Manage fraud rules and models to optimise effectiveness of Fraud strategies and policies across  application, authorization and authentication channels covering all fraud types for card and loan products.


·         Ensure compliance of fraud policies and controls with Governance and Change Control procedures.


·         Engage and interact with Vendors to assess and manage new/existing fraud detection tools.


·         Lead, develop and mentor team of analysts across onshore and offshore sites.


 


Responsibilities




·         Optimize fraud rules to maintain high performance level and strong fraud detection Ensure fraud rules/policies are deployed in Fraud systems as per change control procedure.


·         Rapidly identify emerging fraud trends through data driven analysis and develop tactical/strategic fraud rules to address them.


·         Perform data/statistical analysis to keep Fraud systems and processes at the cutting edge of fraud detection by identifying areas of potential fraud risk and/or potential opportunity to improve fraud policies, strategies  and controls


·         Support Strategic Fraud initiatives or Bank-wide initiatives outlined by the business in relation with fraud strategy and policy rules.


·         Assess impact of enhancement/upgrade to Fraud model and/or Fraud system enhancements.


 


Stakeholder Management & Leadership




·         Work closely with Fraud Operations in management of Fraud cases volumes, Strategy changes and mitigation of Fraud trends.


·         Accountable for communicating proposed strategies and for delivering appropriate reporting and MI to relevant business stakeholders


·         Update Senior Management on specific areas of fraud risk and/or potential opportunity fraud detection improvement.


·         Participate in bank-wide projects and interact with external vendor as representative of Fraud Risk Management team.


·         Lead, develop and mentor team of analyst within Fraud analytics function.




Skills




·         Strong analytical ability to identify fraud patterns through data analysis.


·         Ability to carefully assess and make good judgemental decisions with regards to changes to existing fraud rules especially when there is no conclusive data to support the decision.


·         Require good fraud instincts in development of fraud strategies anticipating the potential impact to genuine customers while preventing fraud losses


·         Ability to understand the entire process flow for fraud strategy and operations controls to be able to evaluate impact from specific system/business changes on the overall Fraud detection.


·         Ability to understand the entire authorization process flow to ensure effectiveness of fraud controls.


 


 


Basic Qualifications




·         7 year’s work experience in Fraud Risk management or Master’s degree with 5 year’s work experience in Fraud Risk management


·         5+ years programming experience in SQL/SAS/Unix/Oracle programming


·         5+ years of experience in performing data and statistical analysis for fraud strategy development and management under risk management function


 ·         Credit card experience strongly preferred especially in risk management function


·         Experience in Fraud detection preferred, but not required


·         Experience managing team of analysts


Required Qualifications :
 
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