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Technical Support Analyst

Location : Philadelphia, PA
Job Type : Temp/Contract
Reference Code : 35572
Hours : Full Time
Required Education : BS
Travel : No
Relocation : No

Job Description :


Use your technical expertise, exceptional communication skills and the desire to learn new tools and skills to provide Technical Support to large business customers in a national market.


-        4+ years’ experience in tech industry or IT work experience in product engineering, development and support functions

-        provide post-sales technical product support following product roll-out

-        analyze customers’ business needs and develop technical requirements

-        configure integrated solutions to meet customer needs and implementing client solutions

-        serve as a primary point of contact between customer and internal technical staff

-        prepare technical responses to Requests for Quotes (RFQs),

-        serve as technical consultant to the sales team


Required Qualifications :

Technical Requirements

-        ability to review Log Files to diagnose issues and develop Root Cause Analysis plans

-        work with Log Files. Basic understanding and use of SQL and Linux

-        broad knowledge of computer environments, platforms and technologies  

-        outstanding communication and customer service skills

-        occasional travel to client sites across the US

-        BS in Computer Science, InfoSys, or related field or equivalent work experience.

Skills and Experience in following areas are a big plus:

-        knowledge of networking

-        experience with Splunk program a big plus to manage Log Files

-        experience with web, mobile or cloud platforms

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